A fantastic opportunity has arisen for an Office Administrator to join our training team at Sunbelt Rentals UK. It’s our vision to own the future of rentals and our mission to deliver a world-class experience. As an office administrator you will provide high levels of quality service to all customers in line with company policy and procedure to support the delivery of the Training Department targets.
- Inbound Communication: Ensuring all enquiries and orders via telephone, letter and email are dealt with effectively and efficiently.
- Outbound Communication: Ensuring follow up and courtesy calls to customers are carried out on a timely basis.
- Liaising with others: Supporting the Office Manager to liaise with internal/external customers and training instructors in order to build relationships, realising training objectives and rectifying any problems or issues.
- Administration: Support document processing and data input for internal and external training activities as necessary ensuring compliance with accrediting bodies and company procedure.
- Query resolution: Investigate and resolve customer queries and problems regarding orders, deliveries and credits and ensure customer complaints are dealt with in a professional and supportive manner whilst maintaining the interests of the company.