Customer Service Advisor (Hire Desk)

  • Vacancy Title
  • Customer Service Advisor (Hire Desk)
  • Company
  • Sunbelt Rentals
  • Location
  • Dunstable
  • Job Category / Type
  • Hire Desk Customer Service
  • Job Description
  • Are you an experienced Customer Service Advisor/Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for! We are continuing to experience an exciting period of company growth, so it’s a great time to join our Central Utilities Hire Desk team at Dunstable. 

    This role will deliver optimum customer service through the effective management of inbound calls and enquiries, supporting customers through all stages of the hire process. 

    You’ll build great working relationships internally and externally whilst developing your Utilities product knowledge. You’ll use this to translate your customers’ requirements into the rental products and services that meet their needs whilst also maximising sales and cross-selling opportunities. An ambassador for our “Customer First” culture, you’ll resolve any issues quickly and keep your customers informed, so that they feel truly valued.

    It will also be your role to manage the hire contract administration and quotations, ensuring that all work is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy and friendly team environment.