IT End User Computing Manager

  • Vacancy Title
  • IT End User Computing Manager
  • Company
  • Sunbelt Rentals
  • Location
  • Warrington
  • Job Category / Type
  • Information Technology
  • Job Description
  • A fantastic opportunity has arisen for a IT End User Computing Manager to join our team at Sunbelt Rentals UK. It’s our vision to own the future of rentals and our mission to deliver a world-class experience. You’ll help us to deliver exceptional customer experiences and live up to our values, setting an unrivalled standard for the industry
     
    Key Responsibilities;
    • Designing, developing and implementing, support and managing all EUC environments (mobile devices, laptop, desktop and associated tools and desktop software). Ensuring collaborative management of the wider team and to resolve issues across the function and more broadly within Technology; contribute to functional strategy.
    • Operational management of third-party vendor accounts, our Managed Service Provider, including licence management and ensuring maximum benefit is delivered.
    • Management of the full lifecycle of our hardware assets across all platforms.
    • Acting as liaison between our internal customers and the Managed Service Provider to facilitate testing within the company for our EUC Operating system and Application updates.
    • Document assigned business process flows and use-case scenarios
    • Monitor team performance to ensure service levels and expectations are being met
    • Provide leadership/support to ensure projects are staffed appropriately and timelines are met.
    • Create and maintain a standards catalogue which lists all core end user device platform standards and/or services. Assigns personnel to various projects, directs their activities, and evaluates their work and ensures timelines and service levels are met.
    • Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
    • Work closely with other Internal IT Teams to ensure proper escalation of technology issues
    This role will primarily be based at our support centre in Warrington, however there will travel to business sites as required.