Attracting the best people supports our aims of exceeding our customers’ expectations and enhancing shareholder value.
Our continued business success is reliant upon the skills, talent and commitment of our workforce. As well as developing and promoting talent from within the business, our recruitment practices are designed to attract the very best from the pool of available talent.
Brandon Hire Station offers the youngest hire fleet in the industry with a wide range of high quality supporting equipment to a broad customer base both regionally and nationally. Recognised as experts in our field, we have a growing portfolio of satisfied customers, many of whom are market leaders and household names in their own right.
We are committed to continuous improvement, dedicated to excellent customer service and stimulate those who enjoy working in a fast-paced, team-orientated environment.
This is a fantastic Customer Service Team Leader opportunity to join our growing business in our Manchester National Customer Service Centre, to coach, motivate and develop team members to enable them to effectively and confidently deliver service excellence to both internal and external customers. Due to growth, we are currently looking for two team leaders, working in our strategic and customer care teams.
We are looking for proven experience of working in a customer service function handling volumes of incoming calls and emails and managing the caseloads of a team. You will work to build positive relationships and look to improve processes and procedures.
As Team Leader you will always be a positive role model, a strong motivator and have coaching development skills to improve your team’s skills & knowledge. This is a very busy and faced paced contact centre function aligned to our Hire team in Manchester, experience of being successful in a similar environment is essential.