Hire Desk Sales Adviser - Luton

  • Vacancy Title
  • Hire Desk Sales Adviser - Luton
  • Company
  • Star Platforms
  • Location
  • Luton, Bedfordshire
  • Closing Date
  • 11/04/2021
  • Job Description
  • This is an exciting opportunity to join the Hire Desk team within one of the fastest-growing powered access hire companies in the UK. Working within our busy head office near Dunstable/Luton, you will be responsible for all aspects of customer service and sales including the negotiating and conversion of hire/sale enquiries.

    Roles & Responsibilities

    • Maximise hire-sales opportunities, dealing with customers via inbound & outbound calls and emails.
    • Proactive outbound sales activities such as chasing open quotes (daily), following up prospective customers and sales campaigns on targeted areas/products.
    • Negotiate and convert hire enquiries into orders and maximise all additional cross-selling opportunities.
    • Interpret & identify the best access solution for customers’ requirements, ensuring accurate real time capture of information.
    • Provide customers with the highest standard of customer service and positive response at all times.
    • Deal with all customers queries efficiently, managing disputes & complaints through to resolution.
    • Ensure compliance to Star Platforms quality, health, safety and environmental policies and standards.

    The ideal candidate/s will have

    • Previous experience in a sales/hire office or customer service role (preferably in the hire industry but training will be provided).
    • An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike.
    • Strong negotiation skills with the ability to persuade, influence and negotiate effectively at all levels.
    • The ability to read & understand product specifications and learn key features of machines, and to relate to user applications (product training will be provided).
    • Good organisational skills with the ability to multi-task and prioritise within a busy office environment.
    • A confident and positive ‘can-do’ attitude.
    • Good knowledge of MS Office including Outlook/Word/Excel are essential, as well as basic mathematics to be able to calculate customer quotations.

    Benefits & Rewards

    • Competitive salary
    • Regular weekly hours
    • 25 days holiday, plus bank holidays
    • Extra day off on your birthday
    • Company profit share scheme
    • Contributory pension scheme
    • Health cash plan
    • Life assurance
    • FREE parking