This is an exciting opportunity to join the Hire Desk team within one of the fastest-growing powered access hire companies in the UK. Working within our busy head office near Dunstable/Luton, you will be responsible for all aspects of customer service and sales including the negotiating and conversion of hire/sale enquiries.

Roles & Responsibilities

• Maximise hire-sales opportunities, dealing with customers via inbound & outbound calls and emails.
• Proactive outbound sales activities such as chasing open quotes (daily), following up prospective customers and sales campaigns on targeted areas/products.
• Negotiate and convert hire enquiries into orders and maximise all additional cross-selling opportunities.
• Interpret & identify the best access solution for customers’ requirements, ensuring accurate real time capture of information.
• Provide customers with the highest standard of customer service and positive response at all times.
• Deal with all customers queries efficiently, managing disputes & complaints through to resolution.
• Ensure compliance to Star Platforms quality, health, safety and environmental policies and standards.

The ideal candidate/s will have

• Previous experience in a sales/hire office or customer service role (preferably in the hire industry but training will be provided).
• An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike.
• Strong negotiation skills with the ability to persuade, influence and negotiate effectively at all levels.
• The ability to read & understand product specifications and learn key features of machines, and to relate to user applications (product training will be provided).
• Good organisational skills with the ability to multi-task and prioritise within a busy office environment.
• A confident and positive ‘can-do’ attitude.
• Good knowledge of MS Office including Outlook/Word/Excel are essential, as well as basic mathematics to be able to calculate customer quotations.

Benefits & Rewards

• Competitive salary
• Regular weekly hours
• 25 days holiday, plus bank holidays
• Extra day off on your birthday
• Company profit share scheme
• Contributory pension scheme
• Health cash plan
• Life assurance
• FREE parking