Hire Controller

  • Vacancy Title
  • Hire Controller
  • Company
  • Vp plc
  • Division
  • Groundforce
  • Location
  • Ailsa House, Morley
  • Closing Date
  • 15/03/2021
  • Job Description
  • Groundforce has built a reputation as a first class market leader by developing six core business elements. Each division was formed to serve the construction industry by offering specialist solutions in shoring equipment, piling equipment, pipe stoppers, pressure testing, trenchless technology, temporary bridges and excavation training. A commitment to developing our vast product range means Groundforce’s customers can be certain of innovative products and a comprehensive service.

    We understand that all continued success rests firmly with our employees, and at Groundforce we have an ethos of putting people at the very core of our business. To ensure our first class service continues, we offer excellent career support and development for all our employees and believe this positive approach ultimately drives success through to our customers.

    We currently have an opportunity for a Hire Controller to join our Shoring division to provide customer service and develop business by aiming to convert all enquiries into hire business.

    The role will consist of answering the telephone and handling email enquiries taking on hires and off hires from our Construction based customers. You will be asked to raise quotations, input orders on our dedicated hire system and also be liaising with our 12 operational depots and our transport department to arrange deliveries and collections. In addition, you will be making tele-sales calls generated from our in house data base.

    Skills & experience required:


    • Knowledge of shoring/hire industry advantageous
    • Excellent telephone manner and strong customer service skills
    • Knowledge of proprietary shoring equipment advantageous
    • Knowledge construction/housing/civil engineering industry advantageous
    • Good geographical knowledge of region/UK advantageous
    • Experience of working in a fast paced environment

    I.T. Skills:


    • Basic computer literacy – MS Office/Outlook skills
    • Knowledge of G42 or other similar hire rental asset management systems advantageous
    • Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
    • Excellent telephone manner essential