Hire Desk Controller

  • Member
  • AFI-Group
  • Reference Number
  • OCT20207604
  • Location
  • Bolton
  • Closing Date
  • 06/11/2020
  • Job Description
  • Hire Desk Controller  - Bolton

    Salary £22,000 to £26,000 (DOE)+ benefits 

    Do you want to work for a fast-paced growing National company, with excellent career stability and progression prospects; where hard work is well rewarded? Then a job with AFI is for you.

    We are currently looking to recruit a Hire Desk Controller to work at our Manchester depot  You will be the central point of contact for customers placing orders and making enquiries and coordinating machine allocation and deliveries/collections.

    The role in brief:-

    • Taking hire enquiries via telephone, email and our online ordering system
    • Checking availability of machines and ensuring that machine status are always up to date on our systems
    • Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites
    • Dealing with customer complaints and damage
    • Dealing with customers professionally and politely, and maximising sales using your product knowledge
    • Maintaining health and safety standards within the hire office
    • Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries

    The ideal candidate:

    • Previous experience in a customer focused role is a must
    • Experience of working on a hire desk would be an advantage
    • Good knowledge of Microsoft packages, and computer skills in general
    • You must be outgoing and enthusiastic
    • As this is a customer facing role, excellent communication skills and a friendly approach are a must
    • Time keeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills

    AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 27 hire locations across the UK and over 5,000 machines, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO18001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).

    We offer an excellent benefits package:

    • 23 days holidays per year rising to 25, plus statutory holidays
    • Inclusion in a monthly profit share scheme
    • An auto-enrolment pension scheme with employer contributions
    • Death-in-Service benefit of 2 x salary
    • Healthcare Cash Plan
    • AFI Rewards
    • In addition we have invested in an excellent induction programme, and staff training (we currently hold a Gold Investors in People award)

     Please note that we operate a 2 stage interview process and online testing to screen candidates.