Sales Manager

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  • Member
  • Hire Association Europe & Event Hire Association
  • Location
  • Birmingham, West Midlands
  • Job Description
  • Sales Manager job purpose: to generate substantial additional revenue for the Association by planning, maintaining and implementing a Membership retention and growth strategy; and by maximising use and revenue from services available only to members.

    We are looking for a highly commercially-focused Manager with a professional manner and attitude, who is adaptable and remains calm under pressure. The candidate must be able to multi-task and able to delegate where necessary.

    Key performance indicators: 

    • oversee the growth of the Membership base year-on-year against agreed numerical and financial targets (which you will be involved in setting)
    • increase HAE EHA penetration into the hire community
    • maintain a high level of Member satisfaction with incoming and outgoing Member communications
    • help maintain relations with members, partners and other bodies

    Duties and responsibilities will include:

    • evaluate and assess existing Member benefits and services ensuring they are well promoted, implemented and delivered in order to drive up engagement and revenues
    • answer queries related to equipment, safety, environment and other relevant areas
    • maintain accurate Membership records, ensuring processes are carried-out in an effective and timely manner
    • assist the Marketing Manager to create and update general Membership letters and collateral and assist with the implementation of the Association PR strategy
    • in partnership with the Management team organise and attend events and exhibitions to promote awareness of the Association and its services 
    • develop regular communications with outsourced partners and service providers to ensure high levels of support for HAE EHA operations
    • manage and support the Operations Team, setting targets for Member recruitment and retention by size, sector and value, and conduct annual staff appraisals for your team including setting targets
    • conduct surveys and analyse Membership data for trends and provide reports on activity to managers and HAE Committees
    • assist with HAE policies, procedures and quality standards
    • undertake other duties and tasks as required by the Executive Director

    Other skills and experience should include:

    • at least three years’ sales experience, preferably within a Membership organisation or customer focused industry
    • staff and budgetary management
    • a business or sales and/or specialist qualification would be advantageous
    • knowledge of: marketing, management, administration, customer relationship management
    • good organisational skills and written and oral communication skills
    • can maintain effective working relationships with members and colleagues, showing high levels of initiative
    • ability to work independently as well as part of a team 
    • IT literate: standard business software, databases and some online applications
    • working knowledge of the equipment hire industry would be useful but not essential
    • a valid driving license and a vehicle with business insurance

    If you think you have the skills and experience we are looking for please click the button to apply.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.