Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for!
This role will deliver optimum customer service through effective management of inbound and outbound calls to our regional customers.
•Improve revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional hire requirements.
•Deliver accurate and timely hire contract administration from initial order taking to completion.
•Resolve all damage and loss issues in line with operational procedures, escalating to the Office Account Manager in a timely manner, where appropriate.
•Ensure that all transactions and documentation are filed accurately
•Manage all customer issues before, during and post hires
•Partner with National Account Managers, Sales Executives and Depot staff to ensure that customer requirements are delivered cost effectively