Tool Hire Manager - Covers - Chichester

  • Member
  • GAP Hire Solutions
  • Region
  • South East
  • Job Description
  • To apply please email your cv and covering letter to human.resources@covers.biz or call 01243 791414 for an application form.

    Do you know the tool hire industry and have the passion, hunger and experience to deliver a new concept in our business?

    Would you like to be given the opportunity to create something new in a role where you can grow and receive promotion entirely based on your performance?

    If yes, then we want to hear from you.      

    We are currently recruiting for a Tool Hire Manager to be based at our Covers Trade Centre customer site, Chichester. As the Tool Hire Manager you will be responsible for driving the day to day growth of this new area of our business – through building relationships internally and externally.

    Within this role you will report directly to the Covers management team, whilst also working closely with GAP Group.

    Key Responsibilities include:

    1. To be responsible for the day to day operation of the tool hire business and ensure the Tool Hire department is operating at its maximum efficiency level.
    1. Build and maintain relationships with customers and staff to achieve maximum sales potential and customer service.
    1. To assist in the creation of, support and implement any marketing activity that enables the tool hire shop to achieve it’s objective.
    1. To ensure that profitable customer relationships are built by maintaining regular contact with customers by telephone and in person.
    1. To accurately take orders from customers in person and on the telephone.
    1. To effectively administer all paperwork in relation to hiring out equipment and to maximise revenue from add on sales.
    1. To ensure that any customer complaints are handled promptly and resolved to a satisfactory conclusion.
    1. To ensure customers technical problems and issues are resolved by providing excellent help and advice.
    1. To positively promote the Tool Hire department to our customers and the rest of the Covers Group.
    1. To be aware of what is happening in the Tool Hire Market e.g. new products, price awareness of local competition etc.
    1. Ensure that the Tool Hire department is presented to customers in a clean and tidy fashion and to ensure that new products are highlighted and presented with a view to improving sales.
    1. Working in conjunction with our tool hire suppliers, manage and track the onsite tool inventory and undertake regular joint stock reviews and undertake range changes, in line with market trends
    1. Ensure all ‘off hire’ tools are kept separate from ‘ready to hire’ equipment and manage the return and reorder procedures with the supplier base.
    1. Ensure all equipment hired is covered by customer in house hire insurance or hireguard insurance in order to protect our company exposure to any damage, loss or theft.

    To be successful in the role, you must:

    • Have previous experience in the Tool Hire Industry. Experience of developing a new operation would be advantageous.
    • Have a strong sales background
    • Be commercially aware
    • Be a team player
    • Have excellent Communication Skills
    • Good knowledge of Health and Safety regulations.

    Hours of work are Monday to Friday from 07.30am to 17.00pm with a 30 minute break for lunch and 1 in 2 Saturdays from 07.30am to 13.00pm. Due to the nature of the role, a full driving licence and a willingness to travel is essential.

    Our Values are really important to us and we would expect to see all our teams being able to demonstrate these on a daily basis, they are:

    • To be Customer Focussed
    • Be a Team Player
    • To be professional at all times
    • To be Commercially Aware
    • Individual Growth
    • To value working for a Family Independent Business

    To apply please email your cv and covering letter to human.resources@covers.biz or call 01243 791414 for an application form.