Internal Sales Executive

  • Member
  • BCS Group
  • Location
  • Walsall, West Midlands
  • Salary & Benefits
  • Negotiable upon experience
  • Job Description
  • THE ROLE
    The Internal Sales Exec is responsible for maintaining and developing their own customer portfolio, with a keen focus on account management, in order to capitalise on customer relationships, follow up leads and maximise the potential for growth of the BCS business.

    Hours
    7.30am - 5.30pm

    KEY RESPONSIBILITIES

    Customer Service
    Ensure the service provided to current customers is to a high standard
    Develop a key account management concept for relevant customers and ensure that they are contacted on a regular basis
    Provide advice and guidance to customers in the correct selection of products or services for projects
    Assist in the process to obtain feedback on a regular basis
    Manage customer complaints in a timely and professional manner

    Sales
    Oversee the day to day running of external orders and enquiries received, including logging enquiries, updating, amending and managing entries to reflect current status
    Process orders received and liaise with operations/logistics to ensure all orders are delivered on schedule  
    Maintain the customer relationship management system
    Ensure that our product/service offering is maximised to existing customers and that cross-selling is attempted
    Achieve agreed targets for cold calling in order to increase revenue
    Assist with maintenance and further development of the sales and marketing plan, to develop the customer base
    Contribute towards the continued development of sales/marketing literature

    Administration
    Plan and organise on a daily basis to ensure that all calls are properly logged ready for follow up, and that a weekly sales plan with priorities, goals and achievements can then be formulated.  Distributing orders to operations.

    KEY MEASURES & TARGETS
    Manage a customer portfolio in an ever changing environment, with a focus on cross selling the whole range of BCS Group products/services
    Build a pipeline of opportunities in CRM for new business, negotiate and close those sales opportunities to ensure sales targets are met
    Ensure customer feedback is sought and captured on a timely basis

    KEY RELATIONSHIPS
    Account Managers and BCS Team
    Customers and clients 
    Supply chain

    PERSON SPECIFICATION
    The successful candidate is likely to meet all of the following criteria:

    Essential
    Sales experience
    Experience working within a busy sales team/environment
    Ability to manage a number of projects and activities, with meticulous organisation skills and ability to prioritise to deliver results
    Commercial awareness
    Previous use of a sales order processing system
    Self-motivated, and ambitious with high standards
    Team player that can help motivate and inspire work colleagues to deliver the same standards, and instil a desire to achieve company objectives
    Excellent communicator written and verbal, with both internal and external customers
    Ability to network at exhibitions, customer events etc.

    Desirable 
    Previous experience in construction or traffic management industry

    BENEFITS
    As well as offering a competitive salary, remuneration for this role includes flexible benefits, which provides a range of guaranteed benefits including but not limited to:

    • 5% Company pension contribution

    ABOUT BARHALE
    Barhale is one of the largest privately owned infrastructure specialists in the UK and was originally formed in 1980 as a specialist tunnelling contractor diversifying over the years into various civil engineering areas.  Barhale works UK-wide across the water, transport, energy and developer services sectors providing design, construction and maintenance services under long-term contracts, with blue-chip public, regulated and private clients.  The company employs over 600 people in the UK, has an annual turnover of £120m and a distinctive set of values that are fundamental to our approach to business sustainability.

    Our business activity is carried out for the following principal sectors:
    Water: Civil Engineering, Tunnelling, Pipelines and Utilities 
    Transport: Rail, Aviation, Waterways, Highways and Bridges
    Energy:  Power Generation, Power Transmission and Distribution, Waste
    Developer Services: Civil Engineering across private sector developers UK wide
    Specialist Businesses: Tunnelling, Mechanical and Electrical and Barhale Construction Services (BCS Group)

    HOW TO APPLY
    Please send your current CV and covering email outlining your suitability for the role. Call Mark Dangerfield on 01922 726883 or click the button to apply.

    We are an equal opportunities employer. We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, pregnancy or maternity, gender re-assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to Barhale and will be handled in accordance with the requirements of the Data Protection Act.