What Will You Be Doing?
You love solving problems and making our customers happy! In short; as a Hire Controller at our Customer Contact Centre (CCC) in Stockport, you have a versatile and varied job in which you will never become bored!
Youwill be responsible for liaising with sales team and other functions to ensure prompt, efficient and reliable service delivery for our customers. You’ll be accepting customer equipment orders over the telephone and via email. Of course, you’ll be collaborating with our depots to ensure that our customers’ orders are fulfilled promptly and effectively. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly. Your problem solving skills will be invaluable when it comes to meeting our customers’ needs and communicating with external re-hire partners to source any additional equipment.
As an effective Hire Controller in Stockport, your main priority is thinking of the customers’ best interests. This means that you listen carefully to the customers’ wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customers which additional machines or products could benefit their projects. As an efficient Hire Controller, you will be maintaining regular contact with your customers to check if they have any new requirements and making outbound telemarketing calls to current and prospective customers.
Finally, when the customer has finished with the machines, you’ll be arranging for the collection and return of them and ensuring that the customer has received the best experience possible from Boels Rental!
The Boels Family
With over 7,000 colleagues, 750 branches in 18 countries, the Boels family business is one of Europe's leaders in machine and tool hire. Our values describe the way we work. Firstly, we are proactive. Together we get things done and go that extra mile. With our dedication, we deliver the best results. Secondly, we think and work as one company. We share our ideas and our ways of working. Are there problems? We solve them together! Because together, we are one big orange family!
The orange team in Stockport that you can be a part of consists of three enthusiastic colleagues in various fields. As a Hire Controller within our UK Customer Contact Centre (CCC) in Stockport, your working hours will be Monday to Friday, 0730hrs to 1700hrs. The office is located to the West of Stockport, in Heaton Mersey. It is 1.5 miles from East Didsbury train station and 1 mile from East Didsbury Metrolink.
‘Good geographical knowledge of the UK!’ ‘An understanding that customer satisfaction is paramount’: It's you, so you fit into our orange team in Stockport. To also become the best at Boels as a Hire Controller, you have to:
What Boels Offers
If you come to work with Boels Rental in Stockport as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:
Is the job of Hire Controller in Stockport a bullseye? Apply directly by clicking on the apply button. Do you still have a specific question? My name is Francine and I am happy to answer via WhatsApp/SMS on 0031 639 111 121. Will I hear from you soon?