Hire Controller

  • Vacancy Title
  • Hire Controller
  • Company
  • Boels Rental
  • Job Description
  • About the job

    What Will You Be Doing?

    You love solving problems and making our customers happy! In short; as a Hire Controller at our Customer Contact Centre (CCC) in Stockport, you have a versatile and varied job in which you will never become bored!

    Youwill be responsible for liaising with sales team and other functions to ensure prompt, efficient and reliable service delivery for our customers. You’ll be accepting customer equipment orders over the telephone and via email. Of course, you’ll be collaborating with our depots to ensure that our customers’ orders are fulfilled promptly and effectively. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly. Your problem solving skills will be invaluable when it comes to meeting our customers’ needs and communicating with external re-hire partners to source any additional equipment.

    As an effective Hire Controller in Stockport, your main priority is thinking of the customers’ best interests. This means that you listen carefully to the customers’ wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customers which additional machines or products could benefit their projects. As an efficient Hire Controller, you will be maintaining regular contact with your customers to check if they have any new requirements and making outbound telemarketing calls to current and prospective customers.

    Finally, when the customer has finished with the machines, you’ll be arranging for the collection and return of them and ensuring that the customer has received the best experience possible from Boels Rental!


    The Boels Family

    With over 7,000 colleagues, 750 branches in 18 countries, the Boels family business is one of Europe's leaders in machine and tool hire. Our values describe the way we work. Firstly, we are proactive. Together we get things done and go that extra mile. With our dedication, we deliver the best results. Secondly, we think and work as one company. We share our ideas and our ways of working. Are there problems? We solve them together! Because together, we are one big orange family!

    The orange team in Stockport that you can be a part of consists of three enthusiastic colleagues in various fields. As a Hire Controller within our UK Customer Contact Centre (CCC) in Stockport, your working hours will be Monday to Friday, 0730hrs to 1700hrs. The office is located to the West of Stockport, in Heaton Mersey. It is 1.5 miles from East Didsbury train station and 1 mile from East Didsbury Metrolink.


    Your Profile

    ‘Good geographical knowledge of the UK!’ ‘An understanding that customer satisfaction is paramount’: It's you, so you fit into our orange team in Stockport. To also become the best at Boels as a Hire Controller, you have to:

    • Have a good knowledge of plant machinery and small tools.
    • Be IT literate and experienced in using windows applications and/or other hire inputting computer systems
    • Have excellent customer service skills coupled with tactful communication
    • Display a friendly and courteous telephone manner.
    • Be a strong team player, and enjoy working in a team.
    • Be available to work full-time hours.


    What Boels Offers

    If you come to work with Boels Rental in Stockport as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:

    • A competitive annual salary ranging from £22,988  to £27,044  plus quarterly performance based bonuses. The salary range represents the low and high end of the salary range for this position. Actual salary offered will vary depending on factors including but not limited to location, relevant skills/experience, relevant qualifications and performance
    • 33 leave days of annual leave per year including official bank holidays.
    • At Boels, we recognise the benefits that contributing to the community can have on our mental strength. This is why we also offer all our employees one additional day of leave per year (separate to the annual leave allowance) to spend supporting their local community, getting involved with a local charity, or boosting their mental strength.
    • Enhanced Maternity & Paternity Pay
    • Boels Rental offers you an Employee Assistance Programme with access to legal, health and wellbeing advice and support when you need it most (https://www.healthassured.org/)
    • Boels Rental recognises and honours our employees with quarterly and annual awards.
    • You can take advantage of the TechScheme (https://www.techscheme.co.uk/)
    • You can take advantage of the Cycle to Work scheme (https://www.cyclescheme.co.uk/)


    Apply Now!

    Is the job of Hire Controller in Stockport a bullseye? Apply directly by clicking on the apply button. Do you still have a specific question? My name is Francine and I am happy to answer via WhatsApp/SMS on 0031 639 111 121. Will I hear from you soon?