Senior Hire Controller

  • Vacancy Title
  • Senior Hire Controller
  • Company
  • Sunbelt Rentals
  • Location
  • Bristol
  • Job Category / Type
  • Hire Desk Customer Service
  • Job Description
  • Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for a Senior Hire Controller with great customer service skills who thrive in a busy operational environment to join our team and help us to deliver our customer promise - to delight every customer, every time.
     

    In the role of  Senior Hire Controller you\'ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent leading, coaching and sharing your knowledge with the wider team, communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.

    You’ll take ownership of the customer journey, build relationships and successfully manage your portfolio of customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
     

    What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme