Hire Controller - Groundforce (BITS)

  • Vacancy Title
  • Hire Controller - Groundforce (BITS)
  • Company
  • Vp plc
  • Division
  • Groundforce
  • Location
  • Lymington
  • Closing Date
  • 16/08/2022
  • Job Description
  • We currently have an opportunity for a Hire Controller to join our Stoppers division to provide customer service and develop business by aiming to convert all enquiries into hire business.

    The role will consist of answering the telephone and handling email enquiries taking on hires and off hires from our Construction based customers. You will be asked to raise quotations, input orders on our dedicated hire system and also be liaising with our 12 operational depots and our transport department to arrange deliveries and collections. In addition you will be making tele-sales calls generated from our in house data base.

    Skills & experience required:

    • Knowledge of shoring/hire industry advantageous
    • Excellent telephone manner and strong customer service skills
    • Knowledge of proprietary shoring equipment advantageous
    • Knowledge construction/housing/civil engineering industry advantageous
    • Good geographical knowledge of region/UK advantageous
    • Experience of working in a fast paced environment

    I.T. Skills:

    • Basic computer literacy – MS Office/Outlook skills
    • Knowledge of G42 or other similar hire rental asset management systems advantageous
    • Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
    • Excellent telephone manner essential