National Accounts Implant Manager

  • Vacancy Title
  • National Accounts Implant Manager
  • Company
  • Sunbelt Rentals
  • Location
  • Walsall Wood
  • Job Category / Type
  • Sales
  • Job Description
  • We are currently looking for a Implant Manager to join our team, who will ensure optimum delivery of customer service to our National Account customers through the effective management of the Implant desks. Your key responsibilities will be;

    • Managing a team of implants ensuring effectiveness through appropriate objective setting, leadership and management, coaching and development of the team.
    • Develop a strong motivated team, on each desk and as part of a wider team.
    • Ensuring the desks are fully integrated into the wider business in terms of communication, working practices and information.
    • Regularly review and challenge the team’s performance against KPI’s to ensure it is meeting business and customer needs.
    • Review all feedback to identify trends and issues and instigate and implement appropriate improvements
    • Through quality monitoring measurements ensure that all customer contacts are dealt with in accordance with Company Standards.
    • Ensure that all customer contact is dealt with in accordance with Company policy and SLA agreements.
    • Ensure that any customer complaints are dealt with and escalated in accordance with Company policy and SLA timescales.
    • Ensure that all administration is completed in accordance with Company standards.
    • Partner with Account Managers and others to ensure customer requirements are delivered cost effectively in accordance with the relevant SLA
    • When not working with the external desks support the Walsall Wood management team.
    What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.