Golf Academy Supervisor (JHOW-C92L9B)

  • Vacancy Title
  • Golf Academy Supervisor (JHOW-C92L9B)
  • Company
  • JCB
  • Salary & Benefits
  • Competitive DOE plus benefits
  • Closing Date
  • 10/07/2022
  • Job Description
  • JCB Golf & Country Club are looking for a Golf Academy Supervisor

    JCB is a truly world class, family owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB.

    Overview of the role:

    We are looking for highly motivated & organised individuals with experience in customer interaction, golf retail and Leisure activities.

    Services the requirements of members, guests, JCB corporate guests and PGA Professionals at the club as laid down by the Head Professional and working within a team of Golf academy/Golf operations staff. Sets up, oversees and enhances the instruction areas of the academy, merchandising of the Golf retail shop and improves the overall academy/club function. Interacts with members and guests, giving them assistance when necessary.

    We are excited to host our first major tournament this year from 29th – 31st July 2022 which is the JCB Championship where we will welcome many of the World’s best Seniors players. This is a Legends Tour event and will be hosted by Open Champion, Darren Clarke. The field will has a star studded line up of Ernie Els, Retief Goosen, Vijay Singh, Paul McGinley, Colin Montgomerie and John Daly! The successful applicant will be an integral part of the team to deliver this event.

    Responsibilities as a Golf Academy Supervisor:

    • Team Leadership- Act as a team leader/ supervisor for the Golf Academy Assistants and Front of House teams, helping them to problem solve and deal with customer complaints/operational requirements. Act as Duty Manager for particular shifts, to meet the needs of the business and ensure that operational standards are being followed across the site.
    • Manage Rota’s and holidays to meet the demands of the business.
    • Sets up, maintains, and improves all instructional areas of the golf academy, shop and front of house
    • Answers telephone and welcomes guests with lodges, golf tee times, custom fitting and lesson bookings
    • Ability to Merchandise and help customers with product information allowing them to make an informed purchase.
    • Ability to use the computer and Microsoft Office skills to deal with various requirements of the role such as stock counts and adding new stock to POS system
    • Ability to host Golf clinics and Trackman Simulator sessions for VIP visitors/ members/guests and advise them on how to use the Trackman to its fullest
    • Reservations Management – Responsible for checking in / out, taking payments and coordination of Room reservations.
    • Meets and greets Lesson students at designated areas and assists them with entry and with their clubs/luggage.
    • Responsible for evaluating their own performance; addressing complaints and resolving problems.
    • Responsible for implementing and maintaining excellent service to achieve 5 star service and excellent guest satisfaction.

    About you:

    The ideal candidate will possess strong inter-personal skills to enable them to maintain the JCB brand of excellence in all their dealing.

    • A strong leadership style and ability to manage departmental rotas and operational requirements.
    • A strong focus on Golf Retail/Custom fitting product knowledge would be essential
    • Qualified PGA Professional or Assistant Professional in training with the PGA
    • A keen research interest in golf retail and retail merchandising
    • Other desirable but not essential experience/skills would include Hotel / Hospitality experience from previous employment
    • Have a strong knowledge of Trackman and a desire to become a best in class Golf Industry Professional through the use of multiple fitting/coaching softwares
    • Must have excellent IT skills and proficiency on Excel, Word, Powerpoint, Publisher, Internet Explorer, Email platforms such as Outlook
    • Previous experience of using SAP, Golf Tee time software Concept, Stay’N’Touch Hotel Software and POS retail software for is desirable

    What’s in it for you?

    To say thank you for your hard work, we will work with you to support your career progression and development. The role will be a full time 39 hours per week which will include weekend work and late evening shifts on a regular basis. We will also provide a competitive salary, company pension scheme, medical insurance and dental care schemes, access to the company’s healthy living centre.

    JCB: Building a Brighter Future

    JCB is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds.

    Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.