Major Account Coordinator - Gateshead

  • Vacancy Title
  • Major Account Coordinator - Gateshead
  • Company
  • AFI-Group
  • Location
  • Gateshead
  • Type
  • permanent
  • Category
  • Sales
  • Closing Date
  • 03/07/2022
  • Job Description
  • Major Account Coordinator - Gateshead

    Salary - £25k-£27k (DOE) + benefits 

    AFI Group are currently looking to recruit a Major Account Coordinator based from a key customers office in Gateshead. Working hours 8.30am to 5.00pm Monday to Friday.

    In return we offer a competitive package in an established, fast paced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.

    The role in brief:

    • Using extensive product knowledge to keep our key customer informed of our products / services.
    • Working effectively and ensuring that our depots are working in conjunction with the requirements of the assigned major account and that service agreements are being fulfilled.
    • Creating and maintaining systems and procedures to monitor, track and report all areas of each of the assigned major accounts in order to ensure exceptional levels of service.
    • Building and maintaining strong relationships with our key customer and dealing with any customer complaints and damage.
    • Liaising with all managers and staff to ensure that we have correct systems and procedures in place to constantly monitor, develop and improve our service.
    • Maintaining health and safety standards.
    • Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.

    We would welcome applicants with the following skills and attributes; Major Account Coordinator, Customer Service, Customer Support, IT Literate, MS Office, Communication, Complaints Handling, Sales, Service Desk, Hire Desk, Health & Safety, Account Manager.


    • 25 days holidays per year, plus statutory holidays
    • Inclusion in a profit share scheme
    • An auto-enrolment pension scheme with employer contributions
    • Death-in-Service benefit of 2 x salary
    • Healthcare Cash Plan
    • AFI Rewards

    In addition, we have invested in an excellent induction programme, and staff training (we currently hold an Investors in People award).

    Essential Skills

    The ideal candidate:

    • Friendly, helpful and professional
    • Customer focused
    • Previous experience in a busy customer service and/or sales role
    • Understands the importance of achieving results
    • Highly organised and the ability to multi task
    • Rental or service industry experience useful but not essential
    • Comfortable with Microsoft packages and computer skills in general

    About Company

    AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 21 hire locations across the UK, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO45001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).

    Please note that we operate a 2-stage interview process and online testing to screen candidates.