Damage and Loss Coordinator

  • Vacancy Title
  • Damage and Loss Coordinator
  • Location
  • Bristol, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 13/07/2022
  • Job Description
  • Summary

    Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    Speedy are looking to recruit a Damage and Loss Coordinator to join a specialist team in Bristol to work with workshops, depots and customers to ensure all charges on damages and loss are applied in an accurate and timely manner.

    Main Responsibilities:

    Reporting to the Damage & Loss Manager, your key accountabilities will be:

    • The handling of new customer damage and loss claims
    • Maintaining and updating existing claims, with the view to resolve
    • Negotiating and settling new & outstanding claims directly with customer and insurance companies
    • Liaising with customers and senior management in a professional manner
    • Working with our workshops and external repair partners to achieve a timely resolution to ensure correct billing to the customer
    • Assisting the sales team and the depot network with damage and loss queries or claims
    • Effective recording of workshop reports onto in house system and manage workloads through this process
    • Escalate all disputes not resolved to Damage & Loss Team Leader
    • Travelling to workshop when required

    Other Duties:

    • Resolving asset queries via telephone and email
    • Answering  the phone in a timely and professional manner
    • Assisting with company stock takes

    The Ideal Candidate


    • Strong team player, Organised and flexible
    • Good eye for detail
    • Be an excellent communicator both written and verbal with all levels of management
    • Must be analytical – able to investigate and resolve asset issues

    What we offer:

    • 26 days holiday (plus bank holidays)
    • Discretionary bonus scheme
    • Life assurance
    • Pension Scheme
    • 95% discount on our products
    • Plus other Salary Extras/Discounts

    Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.  

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

    Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.