Customer Service Executive

  • Vacancy Title
  • Customer Service Executive
  • Location
  • Canning Town, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 30/06/2022
  • Job Description
  • Summary

    Customer Service Executive - Canning Town - Monday to Friday - 45 hours per week

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    As a Customer Service Executive, you will be at the front line of customer interaction, their main point of contact for all hires, queries and complaints, ensuring their every need is catered for and every question answered.

    You will liaise with all parts of Speedy, developing strong relationships and using your exceptional customer service skills to ensure timely resolution of queries and orders helping us to exceed customer satisfaction at all times.  You will be joining the contact centre at an exciting time, helping to continue our growth and delivering first class customer service.

    What we offer:

    • 26 days holiday (plus bank holidays)
    • Discretionary bonus scheme
    • Life assurance
    • Pension Scheme
    • 95% discount on our products
    • Plus other Salary Extras/Discounts

    What you’ll need:

    • Previous experience in a similar fast paced role, ideally within the plant/tool hire industry
    • Exceptional customer service skills able to interact effectively with customers both in person and over the phone
    • Strong organisational and time management skills
    • Proven ability to work to strict targets and KPIs
    • Desire to learn and expand product knowledge
    • Personality and drive to sell our products

    Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

    Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

    Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.