Major Account Coordinator - Manchester

  • Vacancy Title
  • Major Account Coordinator - Manchester
  • Company
  • AFI-Group
  • Location
  • Manchester
  • Type
  • permanent
  • Category
  • Sales
  • Closing Date
  • 30/06/2022
  • Job Description
  • Are you looking for an exciting new role as a Major Account Coordinator? 

    AFI Group are currently looking to recruit a Major Account Coordinator based in a key customers office in Manchester. Working days are Monday to Friday - full time.

    In return we offer a competitive package in an established, fast paced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.

    The role in brief:

    • Using extensive product knowledge to keep our key customer informed of our products / services.
    • Working effectively and ensuring that our depots are working in conjunction with the requirements of the assigned major account and that service agreements are being fulfilled.
    • Creating and maintaining systems and procedures to monitor, track and report all areas of each of the assigned major accounts in order to ensure exceptional levels of service.
    • Building and maintaining strong relationships with our key customer and dealing with any customer complaints and damage.
    • Liaising with all managers and staff to ensure that we have correct systems and procedures in place to constantly monitor, develop and improve our service.
    • Maintaining health and safety standards.
    • Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.

    We would welcome applications for this Major Account Coordinator position, with the following skills and attributes: Major Account Coordinator, Customer Service, Customer Support, IT Literate, MS Office, Communication, Complaints Handling, Sales, Service Desk, Hire Desk, Health & Safety, Account Manager.


    • 25 days holidays per year, plus statutory holidays
    • Inclusion in a profit share scheme
    • An auto-enrolment pension scheme with employer contributions
    • Death-in-Service benefit of 2 x salary
    • Healthcare Cash Plan
    • AFI Rewards

    In addition, we have invested in an excellent induction programme, and staff training (we currently hold an Investors in People award).

    Essential Skills

    The ideal candidate for this Major Accounts Coordinator role:

    • Friendly, helpful and professional
    • Customer focused
    • Previous experience in a busy customer service and/or sales role
    • Understands the importance of achieving results
    • Highly organised and the ability to multitask
    • Rental or service industry experience useful but not essential
    • Comfortable with Microsoft packages and computer skills in general

    About Company

    AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 21 hire locations across the UK, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO45001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).

    Please note that we operate a 2-stage interview process and online testing to screen candidates.