Service Desk Agent

This vacancy has now expired, and is not accepting any new applications.

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  • Vacancy Title
  • Service Desk Agent
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 20/07/2022
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    An opportunity has arisen to join our IT Service Desk team. This team provides a single point of contact for our Group for all IT issues to be resolved.

    We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we have grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.

    We deal with thousands of customers every year providing them with a first class service and helping ensure they can successfully deliver their projects.  Behind the scenes we work to ensure we constantly meet and exceed their expectations and that’s where you come in.

    • Answering the phone in a professional manner
    • Log each and every call received with sufficient information
    • Taking ownership of the call to ensure a satisfactory outcome
    • Escalating calls when necessary
    • Communicating with internal teams and external support resources
    • Working to the needs of the Business to ensure successful support of IT Systems

    The ideal candidate will have experience of providing customer service and dealing professionally with individual's. An interest or experience in IT support would be an advantage.

    Speedy offer a Career Line of Sight  which enables a detailed understanding of the route to progression and growth within the Speedy Group. 

    In return we offer a competitive salary with contributory pension scheme, 26 days annual leave entitlement (plus bank holidays), discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

    Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.