Customer Account Specialist

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  • Vacancy Title
  • Customer Account Specialist
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 22/05/2022
  • Job Description
  • Summary

    Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    Customer Accounts Specialist - Haydock - Monday to Friday - 08.30-17.00

    Purpose: To provide an excellent level of customer service while managing and maintaining customer invoice queries in accordance with company targets and deadlines

    Customer Focused

    • Ensuring all Speedy’s customers are dealt with in a professional and friendly manner
    • Excellent understanding of the customer invoice process
    • Excellent communication skills are essential when dealing internally and externally
    • Educating the customer on new services available e.g. Extranet

    Communication

    • To provide our internal and external customers with first class customer service developing a strong working relationship
    • Escalation of unresolved queries where they may remain on the account preventing payment to the Query Team Supervisor
    • To assist in any other duties as reasonably requested
    • Liaise with Legal department where necessary in order to assist with delinquent accounts
    • Ad hoc project work where required
    • Mentoring new and existing team members

    Dispute Management

    • Customer queries are rectified quickly and with minimal damage to the business
    • Daily monitoring of outstanding disputes
    • Resolving the dispute when a credit has been raised

    Operational Excellence

    • Actively involved in determining continuous improvement in all areas of the SSC
    • Ownership of personal development (involving attending one to ones and various forms training)
    • Active participant in the review and improvements of balance scorecards
    • Establish and maintain data quality
    • To assist in any other duties as reasonably requested

    Administration

    • Input of customer queries on to the Onguard system
    • Using Lightspeed to locate signed paperwork
    • Managing daily query responses and action appropriately
    • Resolution of invoice queries
    • Accurate calculation of credit notes
    • Raising credit notes and invoices on Axapta
    • Ensuring the correct credit authority limit has been received and follow up where necessary
    • Managing email inbox effectively

    What you’ll need:

    Essential 

    • Good communication and telephone manner 
    • Committed and target/action focused 
    • Flexibility in all areas of the role
    • Excellent negotiation skills 
    • Time management 
    • Excellent interpersonal skills 
    • Capable of developing strong client relationships 
    • High level of integrity and trust 
    • Ability to work effectively under pressure 
    • Good appreciation of customer service excellence 
    • Multi-tasker 
    • High level of integrity trust in department team

    In return we offer a competitive salary with contributory pension scheme, 26 days annual leave entitlement (plus bank holidays), discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Speedy offer a Career Line of Sight  which enables a detailed understanding of the route to progression and growth within the Speedy Group. 

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

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