Quality Assurance Coordinator

  • Vacancy Title
  • Quality Assurance Coordinator
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 30/05/2022
  • Job Description
  • Summary

    Quality Assurance Coordinator - Haydock - 40 hours per week - Monday to Friday

    Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    We have an exciting opportunity for a Quality Assurance Coordinator to join our team The role will involve:-

    • Accurate creation of operational and financial reporting
    • Analysing the data produced
    • Management of the telephony system and wallboards
    • Conduct call monitoring on behalf of multiple parts of the Speedy business to drive service improvements
    • Champion Customer Experience
    • Support the management team with the development of induction packs
    • Champion process improvement within the business by utilising the data
    • Complete any other duties assigned by the company

     

    Desirable Skills

    • Excel – Intermediate or above knowledge
    • Experience of call monitoring
    • Good communication skills and able to build rapport with colleagues and customers

    What we offer:

    • 26 days holiday (plus bank holidays)
    • Discretionary bonus scheme
    • Life assurance
    • Pension Scheme
    • 95% discount on our products
    • Plus other Salary Extras/Discounts

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.