AX Support Analyst

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

  • Vacancy Title
  • AX Support Analyst
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 29/05/2022
  • Job Description
  • Summary

    Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    An exciting opportunity has arisen within Speedy for a Dynamics Support Analyst to provide specialist technical support of Dynamics AX, CRM and other supporting applications

    To respond to AX, CRM and supporting applications support and development requests, ensuring system availability is maximised and all incidents are resolved as quickly as possible:

    Key Responsibilities

    • To act as the internal technical expert for the Speedy application portfolio and work as part of the team responsible for the ongoing maintenance, support, de-bugging and development of all systems
    • Facilitate and embed business change across Speedy where required
    • Requirement gathering from both technical and functional terms and identifying solutions
    • Preparation and delivery of appropriate documentation for functional and non-functional requirements and solution options
    • Testing of changes and management of changes into production
    • Generation and delivery of both regular and ad-hoc IT related reporting and MI as required
    • Act as a support point of contact for all users company wide and play a key role in driving changes to improve business processes through ongoing systems review and development
    • To identify areas of improvement within the system and its use (including trialling new processes and set ups)
    • Deliver identifiable business benefits from the existing applications; building on the existing platform
    • Ensuring all changes are done following recognised industry best practices and IT processes
    • Provide ad-hoc training and support to the users of the system
    • Liaison with 3rd party support providers as required to manage incidents from initial notification through to completion

    At Speedy, we want to help you develop and progress; but we’ll need you to demonstrate these skills and attributes for us to be able to support you…

    What you’ll need:

    • Experience of supporting Dynamics AX (must) / CRM ( / D365 in a production environment
    • Requirement gathering and business analysis from both technical and functional teams and identifying solutions
    • Must be organised and able to manage own time effectively
    • Experience of the full application lifecycle through requirements gathering, development, testing, implementation and support
    • Must be confident with excellent communication skills, including a good, clear telephone manner
    • Must have good verbal and numerical reasoning skills
    • Must be able to work in an efficient and accurate manner
    • Proven experience of working within a fast paced business environment and used to multi tasking
    • Flexible and positive approach to work
    • Self motivated and a good team player
    • Adaptable to change in an effective and timely manner

    What we offer:

    • 26 days holiday (plus bank holidays)
    • Discretionary bonus scheme
    • Life assurance
    • Pension Scheme
    • 95% discount on our products
    • Plus other Salary Extras/Discounts

    Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.  

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

    Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.