IT Application Support Manager

  • Vacancy Title
  • IT Application Support Manager
  • Company
  • Sunbelt Rentals
  • Location
  • Warrington
  • Job Category / Type
  • Information Technology
  • Job Description
  • Are you experienced in managing a suite of IT applications and leading a team of support analysts, are you looking for the next career move to a Company that really values your contribution and can offer you award-winning training opportunities? People truly are at the heart of our business and we believe in empowering our colleagues to develop their skills, make decisions and take on new responsibilities. 

     

    In the role of IT Application Support Manager you\'ll manage a team of application support analysts that will provide reactive and proactive 2nd line application support to end users. Troubleshoot and resolve incidents and questions relating to applications, systems and business processes. The applications will predominantly be front of house and are vital to the business so providing a timely fix to the incidents or logging with the development teams is vital.

    Additionally, you will be responsible for ensuring that user acceptance testing has been completed before applications changes are released into the production environment.

    Key responsibilities;
    • Influence key colleagues and manage relationships effectively whilst building long-term strategic relationships, communicating clearly and regularly with people at all levels
    • Documenting and managing knowledgebase articles to help other areas of the IT Department troubleshoot faults & resolve known issues more efficiently.
    • Resolve small application issues when a change is not required
    • Assisting in Major Incident / Priority 1 incidents where an application is suffering an outage
    • Produce and distribute a reporting suite on the effectiveness of the application support team
     
    What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.