Customer Service Specialist Apprenticeship

  • Vacancy Title
  • Customer Service Specialist Apprenticeship
  • Company
  • JCB
  • Salary & Benefits
  • Competitive DOE plus benefits
  • Closing Date
  • 05/06/2022
  • Job Description
  • Working together. Building your future.

    As a member of our customer service team you’ll train whilst gaining skills and experience as you work towards a career in providing first class customer service with one of the world’s biggest manufacturers of construction and agriculture.

    Complete our 18 month programme and you’ll not only be a professionally qualified customer service specialist, you’ll be at the beginning of a career path that leads to more senior roles within customer service.

    What is a Customer Service Apprenticeship like?

    Whether you are joining us as a school leaver or someone looking for a career change, you will soon be working as part of Global Uptime Teams delivering the Industry’s Finest Customer Experience through the JCB Dealer Network. Our experienced team are responsible providing Technical and Parts support on JCB products across the globe. This role is key to the ongoing success of our company.  You will be involved in all aspects of the Customer Service processes and have the opportunity to gain knowledge and understanding of every element it takes to deliver our excellent customer experience.

    The successful candidates will report directly to the Global Customer Service Manager and will be focusing on resolving aftermarket parts enquiries raised by the dealer network on the wide range of current JCB products; whilst developing themselves both practically and academically on the JCB apprenticeship programme.

    Stretching the typical role of a customer service provider, you will be working as part of a small team responsible for successfully delivering problem solutions within a large corporate environment. You will also focus on internal projects that drive improvements on efficiency and productivity, all while working towards the customer service specialist Level 3 apprenticeship qualification.  You will have the opportunity to work directly with our global dealer network to ensure parts support is available for all technical and logistical concerns. 

    The position will offer exposure to many areas of the business as you will be a key link in ensuring that parts supply, warehousing and distribution performance exceeds customer expectations by engaging with our Purchasing, Inventory and Operations teams as well as our 3rd Party Logistics Providers.

    What will I get out of a Customer Service Apprenticeship?

    You’ll train with a company that is known—and operates—globally. So, not only will you achieve a Level 3 Customer Service Apprenticeship qualification—you’ll have the confidence that comes from meeting world-class standards every day.

    Throughout the programme, you’ll have the support of our industry experts who will guide your learning and help you get the most out of your on-the-job training. You’ll also have time for studying so you can learn about the more technical aspects of your role and develop transferable skills that will aid your career progression.

    You’ll also get a range of benefits including:

    • Outstanding, structured training and development
    • Attractive full-time salary—not a trainee rate!
    • 33 days’ annual holiday (increasing with service)
    • Discounted healthcare
    • Access to sports facilities and our healthy living centre
    •  Competitive pension scheme
    •  Support toward professional accreditations

    How do I qualify for a JCB Apprenticeship?

    You’ll need four GCSEs in Maths and English at C/4 or above (or equivalent).

    We’re looking for highly motivated people who will make the most of all the experiences they’ll have here. Well presented, with a positive attitude and a real curiosity about how we do what we do—that’s how you’ll secure yourself an amazing future here.

    JCB is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds.

    Recruitment agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.

     No closing date? If so, that’s because we often only advertise until we have filled the position. It’s therefore best to submit your application as soon as possible.