Desktop Engineer

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  • Vacancy Title
  • Desktop Engineer
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 31/05/2022
  • Job Description
  • Summary

    Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!

    Desktop Engineer - Haydock - Monday to Friday - 07.30-17.30

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    An exciting opportunity has become available for a Desktop Engineer, whose responsibility will lie in the provision of support across the Desktop estate. This will involve resolving issues on laptops, PC’s, peripherals, network devices, infrastructure and relocations. Additionally, where the business need dictates, you will provide a flexible resource option for the Service Desk.

    • Resolve issues logged by the Service Desk
    • Ensure SLA’s are adhered to
    • Communicate effectively with internal teams
    • Liaise with external resources when required
    • Rebuild, repair or upgrade / patch operating system when necessary
    • Install new applications when required
    • Communicate with Supply Chain to ensure provision of equipment
    • Installation of PC’s, laptops and all peripherals
    • Patching and installing communication devices
    • Where requested assist Service Desk Agents with receiving, logging and resolving incidents / requests in line with associated documented processes
    • Receiving , updating and closing incidents and requests in the IT service management software
    • Conducting additional ad hoc duties as required

    Essential

    • Ability to work effectively under pressure
    • Good organisational and communication skills
    • Good PC skills
    • Appreciation of customer service excellence
    • Enthusiastic and self motivated

    Desirable

    • Knowledge of ITIL best practises
    • Experience in a Desktop Support role
    • Experience of working on a Service Desk
    • Experience of using IT Service Management software, preferably House on the Hill

    Job details

    What you’ll need:

    Speedy offer a Career Line of Sight  which enables a detailed understanding of the route to progression and growth within the Speedy Group. 

    In return we offer a competitive salary with contributory pension scheme, 26 days annual leave entitlement (plus bank holidays), discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.