Technical Support Manager (Safety) - ESS

  • Vacancy Title
  • Technical Support Manager (Safety) - ESS
  • Company
  • Vp plc
  • Division
  • ESS
  • Location
  • Nation Wide
  • Closing Date
  • 20/05/2022
  • Job Description
  • ESS have an exciting opportunity for a Technical Support Manager to join us within our Safety division.

    Reporting to the Product Development Manager of the Safety division, the Technical Support Manager (Safety) will effectively manage both our external and internal customer interactions, ensuring that the provision of our specialist products and services continually meet and exceed the required standards.

    Working closely with our busy branches and workshops you will drive all applicable revenue streams by utilising the most appropriate resources and ensuring the quality of all equipment is of the highest standard. In addition you’ll be required to monitor and report on key products, supplier information and customer issues which will in turn develop relationships and contribute to the wider strategic business plan. Being a people focused, customer centric individual is critical in the success of this.

    Equipment and service quality is our key priority so you must ensure all our equipment and processes meets manufacturer accreditation and you will be looking to continually seek improvements through interaction with our customers, suppliers and workshops.

    As the Technical Support Manager you will ideally have experience of Confined Space equipment including Davit systems, Gas Detection, Working at Height, Rescue and Environmental equipment as well as knowledge or experience of setting up portal based data systems. The Technical Support Manager will also be responsible for developing a portfolio of training courses for both internal and external customers with a view to increasing revenue and skills bases.

    If you have relevant sector knowledge coupled with product experience within a safety related environment and feel you want to be part of an exciting and dynamic team then we’d love to hear from you.