Hire Controller

  • Vacancy Title
  • Hire Controller
  • Company
  • Sunbelt Rentals
  • Location
  • Chadderton
  • Job Category / Type
  • Hire Desk Customer Service
  • Job Description
  • Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for experienced Customer Service professionals who thrive in an inbound sales or account management environment to join our newly formed Regional Customer Service Centre and help us to deliver our customer promise - to delight every customer, every time.

    Sunbelt Rentals is a FTSE 100 company and the UK\'s leading supplier of plant, tools and specialist equipment hire for the construction, events & infrastructure markets. As a business we are going from strength to strength. During the pandemic we’ve remained open to supply our equipment and services to keep the UK going, from the NHS to broadband suppliers, construction sites to utilities and much more.  We’ve also been looking after our people, introducing exciting new reward and benefit initiatives to support our colleagues and ensure our people feel truly valued.

    In the role of Customer Service Advisor you\'ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

    This would be a fantastic opportunity for individuals from a customer service or call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

    During your first 3 months you’ll complete our bespoke Customer Experience training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development to support your longer term Sunbelt career aspirations.