Hire Controller - 9 Month Contract (full time)

  • Vacancy Title
  • Hire Controller - 9 Month Contract (full time)
  • Company
  • Vp plc
  • Division
  • Vp plc
  • Location
  • Thurnscoe, Rotherham
  • Closing Date
  • 13/07/2022
  • Job Description
  • A great opportunity has arisen for a Hire Controller to join us full time for 12 months (maternity cover contract).

    You'll be part of our busy team located in our offices in Thurnscoe and will be working on one of our biggest and most important customer accounts. The role is joining an established and unique multi-skilled team that operate across numerous specialist divisions of Vp Plc to ensure our customers’ expectations are fulfilled.

    In this role, you will be tasked with building strong internal and external relationships with a view to maximising business development opportunities. You'll deliver service excellence through the management of your own case load of queries, exceptions and associated customer enquiries. We're looking for someone who will expertly respond to calls and written communication in a variety of formats including emails, ensuring a first class customer experience.

    As part of this 12 month opportunity, you will also benefit from a full 22 days annual leave, as well as all bank holidays off work too.

    To succeed in this role, you must be well organised and methodical with a high level of accuracy, with ability to build effective relationships with customers and internal colleagues.

    Key skills and Experience desired:

    • Experience of working in a customer service role
    • Knowledge and experience of working in the hire industry is preferred
    • GCSE level Maths and English (or equivalent)
    • Computer literate and competent with Microsoft Outlook, Excel and Word.
    • Confident with strong communication skills
    • Ability to pick up new tasks quickly, follow procedures and help other team members

    The group currently comprises 6 business divisions: Groundforce & TPA Roadways; UK Forks; Airpac Rentals; Hire Station, Torrent Trackside and TR Group.

    Our businesses offer the rental and sale of specialist products and associated services to a diverse range of end markets, including construction, civil engineering, rail, water, oil and gas, outdoor events and housebuilding.