Hire Centre Manager (Attachments) / Contact Centre Team Manager

  • Vacancy Title
  • Hire Centre Manager (Attachments) / Contact Centre Team Manager
  • Company
  • Vp plc
  • Division
  • Groundforce
  • Location
  • Leeds, West Yorkshire
  • Closing Date
  • 03/02/2022
  • Job Description
  • We currently have a great opportunity for a Hire Manager to join our Groundforce Attachments division in Morley, Leeds. Leading a small telephony team you will ensure all hire transactions and admin tasks are undertaken efficiently, in line with company procedure and customer requirements.

    Supporting your Director with the gathering and collating of management information as well as the ongoing review of the performance of your direct reports will drive the success of the department. In addition, managing the team effectively ensuring development plans are in place for team members are also key requirements of the role.

    As well as the above you will ensure optimum service levels are achieved by building and maintaining effective working relationships with customers, responding to their queries in a timely manner, driving efficiencies. This means you must be well organised, have excellent communication skills and be IT literate.

    Is this job for you…

    Our business is ever evolving and progressive, working hard to exceed our customer expectations both externally and internally so understanding and delivering on this is key.

    We are keen to appoint someone with a commercial outlook who has demonstrable and relevant experience of leading a team whilst ensuring day to day workloads are achieved and services levels maintained.

    You will have passion, drive and enthusiasm coupled with the ability to deliver results to tight deadlines and timescales. Leading by example you will drive and support development in the team’s expertise and knowledge, ensuring they are engaged and fulfilled in their roles.

    Skills & experience required

    • Strong contact centre team management experience
    • Omni Channel experience desirable
    • Knowledge of geographical area
    • Knowledge of Hire industry desirable but not essential
    • Knowledge of equipment desirable not essential

    At Groundforce Attachments we understand that all continued success rests firmly with our employees, and we have an ethos of putting people at the very core of our business. To ensure our first class service continues, we offer excellent career support and development for all our employees and believe this positive approach ultimately drives success through to our customers.

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