Applications Support Analyst

  • Vacancy Title
  • Applications Support Analyst
  • Location
  • Newton-le-Willows, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 12/02/2022
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    An exciting opportunity has arisen for an Application Support Analyst to play a key role in the support of new and existing software applications.  Development of existing IS controls that originate from within the IS Service Delivery function.

    The principal objectives of the role are:

    • Support the Application and Integration Manager
    • To act as the internal technical expert for the Speedy application portfolio and work as part of the team responsible for the ongoing maintenance & support for all parts of the business
    • Act as a support point of contact for users company wide and play a key role in driving changes to improve business processes through ongoing systems review
    • To identify areas of improvement within the system and its use (including trialling new processes and set ups)
    • Develop, Implement and Maintain Test Scripts for all Speedy and 3rd Party applications
    • Quality assure all application changes and developments using UAT methodology
    • Perform system implementations and upgrades ensuring all changes are done following recognised industry best practices and IS processes
    • Deliver identifiable business benefits from the existing applications; building on the existing platforms
    • Logging and resolving incidents / requests in line with associated documented processes
    • Design and document and / or re-design and manage the implementation of process controls
    • Implementation of service enhancements
    • Generation and delivery of both regular and ad-hoc IT related reporting and MI
    • Timely escalation of issues to your line manager
    • Effective communication to IT teams, 3rd party IT vendors and Speedy Business units
    • Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed
    • Provide support to Business Strategic projects as required
    • Conduct additional ad hoc duties as required
    • Promote participation in IS community

    What you’ll need:

    • Customer Service Focus
    • Results Driven
    • Attention to detail
    • Judgement and Decision-Making
    • Forward Thinking and pro-active
    • Communication and team working skills
    • Problem solving and conflict resolution
    • Ability to analyse and think logically
    • Seeks to deploy consistent methodologies and techniques
    • Ability to work to deadlines
    • Business awareness
    • Ability to work effectively under pressure
    • Ability to manage supplier relationships
    • Good Documentation skills
    • PC support skills
    • Experience with Windows Server Technologies
    • Knowledge of SQL Server database systems SQL 2016/2019
    • Application Support Skills
    • Good all round knowledge of IT
    • Good appreciation of service excellence

    Desirable

    • SQL Server 2008R2 & 2012 DBA Knowledge
    • Familiarity of ITIL best practises
    • Experience of working in a Service Orientated Environment
    • Experience of supporting mobile workforce

    Speedy offer a Career Line of Sight  which enables a detailed understanding of the route to progression and growth within the Speedy Group. 

    In return we offer a competitive salary with contributory pension scheme, 26 days annual leave entitlement (plus bank holidays), discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.