IT Support Technician

  • Vacancy Title
  • IT Support Technician
  • Company
  • HSS Hire
  • Reference Number
  • 2866
  • Location
  • Think Park
  • Job Description
  • HSS Hire Service Group Ltd is a market-leader in the UK Tool Hire Industry. The company operates a nationwide chain of tool hire centres, ranging in size from small town centre shops to large warehouse units. The business structure is traditional retail distribution with a hub-and-spoke structure where larger units provide stock distribution and centralised services to satellite branches. The customer profile is orientated toward professional and industry service hirers and other larger account customers.

    The IT Services arm of the HSS IT department in which this role sits looks after the ‘boxes and wires’, all of which are hosted internally split between our Heathrow and Manchester offices. Our WAN is provisioned and managed by Vodafone. The only other managed service we have is for IT security.​​​​​​​


      SCOPE OF ROLE

      • To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
      • To assist all our users with any logged IT related incident when called upon
      • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
      • To accurately record, update and document requests using the IT service desk system
      • To install and configure new IT equipment
      • To resolve incidents and upgrade different types of software and hardware
      • To resolve incidents with PCs, Servers, printers, copiers and scanners
      • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
      • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
      • Perform user administration duties
      • To assist in the delivery of network infrastructure support
      • To assist in the daily backup schedule
      • To assist in delivering Out of Hours Cover

      CANDIDATE ATTRIBUTES

      A candidate for this role will have many of the following attributes: -

      • Min 12 months experience in a 2nd level role

      • In-depth working knowledge of PCs down to configuration level

      • In-depth working knowledge of Microsoft application suites, including O365

      • In-depth working knowledge of network infrastructure and protocols, including switches and firewalls

      • Good analytical and problem solving skill, happy to roll-up sleeves and lead from the fore

      • Ability to prioritise work load and coordinate multiple projects

      • Passion and enthusiasm with a desire to contribute to the success of the company

      • A decisive nature, able to stick with and back-up conclusions

      • Energetic and strong willed able to cope within a demanding environment

      • Committed to accomplishing objectives

      • Competent enough to address issues

      • Communicate clearly and honestly with others.

      • Is prepared to take responsibly and be accountable

      • Capable of prioritising

      • Strong written communication kills

      • Good organisational skills

      • Good interpersonal skills

      At HSS, we prioritise inclusivity and diversity. This is why we are committed to attracting, recruiting and supporting candidates and colleagues from a diverse range of backgrounds. This helps us to facilitate a rich mix of culture and experience across the entire Group, ensuring mental and physical wellbeing remain at the forefront of work force.