Service Co-ordinator

  • Vacancy Title
  • Service Co-ordinator
  • Company
  • AFI-Group
  • Reference Number
  • NOV20210121
  • Location
  • Gateshead
  • Closing Date
  • 20/12/2021
  • Job Description
  • Service Co-ordinator  - North East

    Salary £negotiable (DOE) + benefits

    Do you want to work for a fast-paced National company, with excellent career stability and progression prospects; where hard work is well rewarded? Then a job with the AFI Group is for you.

    We are currently looking to recruit a Service Co-ordinator to work at our Gateshead depot  within our Central Services Hub. You will be the central point of contact for customers placing orders and making enquiries, and coordinating machine allocation and deliveries / collections.

    In brief the position involves:

    --Taking hire enquiries via telephone, email and our online ordering system and processing them on to our hire system.

    --Checking availability of machines and Operators and ensuring that order statuses are always up to date on our systems.

    --Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites.

    --Dealing with customer queries, complaints and damages.

    --Dealing with customers professionally and politely at all times, and maximising sales using your product knowledge.

    --Maintaining health and safety standards within the hire office.

    --Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries.


    The ideal candidate:

    --Previous experience in a customer focused role is a must as is attention to detail when processing information on to our hire system.

    --Experience of working on a hire desk would be a distinct advantage.

    --Good knowledge of Microsoft packages, and computer skills in general.

    --You must be outgoing and enthusiastic.

    --As this is a customer facing role, excellent communication skills and a friendly approach are a must.

    --Time keeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills.


    AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 21 hire locations across the UK and over 5,000 machines, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO18001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).


    We offer an excellent benefits package:

    --23 days holidays per year rising to 25, plus statutory holidays.

    --Inclusion in a profit share scheme.

    --An auto-enrolment pension scheme with employer contributions.

    --Death-in-Service benefit of 2 x salary.

    --Healthcare Cash Plan.

    --In addition we have invested in an excellent induction programme, and staff training (we currently hold a Gold Investors in People award).