HSS Training Administration Team Leader

  • Vacancy Title
  • HSS Training Administration Team Leader
  • Company
  • HSS Hire
  • Reference Number
  • 3114
  • Location
  • Think Park
  • Job Description
  • To work within the Training Administration team providing support to the Office Manager and ensuring the correct administration of all training courses, bookings, certification and all outlined tasks.  A key focus in the role is to meet all customer and trainer requirements.

    This person will also be responsible for the delivery of outstanding customer service for the department.

    Job Responsibilities:

    • Provide excellent customer service
    • Monitor the team’s performance to ensure that Key Performance Indicators are being met.
    • Support the Office Manager day to day
    • Develop and support team members where necessary
    • Ensure day to day processes are being followed
    • Carry out regular team updates/communication
    • Support with complaints and assist with phone calls / general enquiries
    • Ensure that training courses are registered with the awarding bodies in a timely manner
    • Book equipment required to conduct training courses
    • Investigate and administrate invoice queries
    • Accurately raise supplier order numbers
    • Ensure that certificate applications with awarding bodies are completed timely and correctly dispatched Adhere to internal systems ensuring that all documentation is stored in an organised and secure manner
    • Liaise with internal teams including Planning, Quality Assurance and Administration to enable organisational operations and effective service
    • Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service
    • Establish and maintain effective working relationships with co-workers, supervisors and the general public
    • Pursue personal development of skills and knowledge necessary for the effective performance of the role
    • Represent the company and values (“HSSness”) of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in the course of your work.
    • Be a key driver in serious about safety by leading from the front

    Experience/Knowledge/Skills Required:

    • Excellent customer service & telephone manner
    • Excellent organisational and attention to detail skills
    • Experience of team leading duties
    • Experience dealing with a wide range of customers from blue chip organisations to partnerships and sole traders
    • Problem solving ability
    • IT Literate, able to utilise various systems

    Equality and Diversity

    HSS Hire is committed to equality of opportunity