Damages Administrator

  • Vacancy Title
  • Damages Administrator
  • Location
  • Bristol, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 14/12/2021
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    As our Category Management team goes from strength to strength, we are now looking to recruit a Damages Administrator to support within our Bristol based office.

    The main purpose if this role will be to to effectively investigate and manage the administration of all new company Damage claims within the business, ensuring all documentation and repair costs are received and documented within a timely manner

    KEY RESPONSIBILITIES

    • Answering the telephone in a timely and professional manner
    • Liaising directly with Depots on new claims received, obtaining all paperwork required
    • Ensuring all documents obtained are available and easily retrievable within the shared folder
    • Ensuring that all documents are received and accurate prior to claim handover to Damage & Los Coordinators
    • Generating weekly reports for Workshops and Depots on all outstanding repair reports required
    • Provide assistance to the Commercial Manager to ensure pricing accuracy and reporting any inaccuracies/inconsistencies
    • Support the Damage & Los Coordinators with Damage queries received from the wider business
    • Contribute to ongoing development of internal processes and procedures
    • Provide support to the depot network in the processing of damage claims
    • Participate in department and company projects
    • Provide support in rolling out new process’ and initiatives
    • Assist with any additional adhoc administrational tasks

    SKILLS / EXPERIENCE REQUIRED

    Essential

    • Good and developing IT skills including use of Microsoft Office applications
    • Good and developing ability to investigate claims and data
    • Confident with liaising with internal employees as well as external customers
    • Competent and developing user of Microsoft Excel with ability to work with large data sets
    • Confident and able to work independently, as well as part of a team
    • Confident, reliable, and able to demonstrate good/developing influencing and negotiation skills
    • Good and developing ability to present to medium sized groups
    • Good speaking and written skills to communicate information
    • Hard working and reliable

    Desirable

    • Ability to work with numbers
    • Problem solving
    • Previous work experience within claims handling

    KEY COMPETENCIES

    • Good communicator and presenter – verbal and written
    • Ability to work to tight deadlines and prioritise workload
    • Good time management
    • Organised
    • Able to respond quickly and positively to change
    • Able to come up with new ideas
    • Good independent and team working skills
    • Ability to build strong relationships
    • Understands the bigger picture whilst dealing with the essential detail

    In return we offer a competitive salary with contributory pension scheme, 26 days annual leave entitlement (plus bank holidays), discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.