Customer Satisfaction Coordinator - FTC

  • Vacancy Title
  • Customer Satisfaction Coordinator - FTC
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 18/12/2021
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    We have an exciting opportunity for a Customer Satisfaction Coordinator to join our Customer Services Department, on a fixed term contract for 6 months. The team are located within our Head Offices at Haydock however following a successful induction period we do offer flexibility to be either office based or rotate between office and home.

    The Customer Services Team support 3 key areas of the Speedy business

    • General Customer Service Calls & Emails
    • Digital Support – Including supporting our customers set up their website ordering access, support and coach them through our My Speedy portal and also monitor the ID Verification process for new account applications via the app/web
    • Customer Experience – Monitoring and following up on customer feedback provided via multiple methods and ensuring the business identify root cause and implement improvements

    All on the job training is provided for all the above systems and processes.

    What you will need:

    • Excellent telephone manner and where possible able to display via your CV experience of working either F2F of via telephone within the Customer Service sector
    • Knowledge on Microsoft Outlook and an ability to draft informal and formal emails
    • Excellent organisational skills
    • Accurate administrative skills
    • Feel comfortable liaising between, customers, the operational network and suppliers
    • Adaptive and able to work under pressure
    • To be a team player
    • Drive to work within a team with a fantastic culture to always seek to make improvements to processes 

    In return we offer a competitive salary with contributory pension scheme, 26 days annual leave entitlement (plus bank holidays), discretionary bonus scheme and life assurance. In addition, you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.