Virtual Training Team Leader

  • Vacancy Title
  • Virtual Training Team Leader
  • Company
  • HSS Hire
  • Reference Number
  • 3101
  • Location
  • Think Park
  • Job Description
  • To work within the Training Administration team providing support and ensuring the correct administration of all online training courses. A key focus in the role is to meet all customer and trainer requirements.

    This person will also be responsible for the delivery of outstanding customer service for the department

      Job Responsibilities:

      • Provide excellent customer service
      • Monitor the team’s performance to ensure that Key Performance Indicators are being met
      • Support the Office Manager day to day
      • Develop and support team members where necessary
      • Ensure the online training courses are registered with the awarding bodies in a timely manner
      • Raise orders for supporting documentation e.g. digital workbooks and publications-Monitor and record stock levels for future courses
      • Ensure that supporting documentation and joining instructions are sent to delegates ahead of courses
      • Act as the key administration point of contact for online courses; support of customer and trainer enquiries raised
      • Ensure that certificate applications with awarding bodies are completed timely and correctly dispatched
      • Maintain knowledge of all relevant virtual and examination platforms
      • Support with complaints and assist with phone calls and general enquiries/queries when necessary
      • Adhere to internal systems ensuring that all documentation is stored in an organised and secure manner
      • Liaise with internal teams including Planning, Quality Assurance and Administration to enable organisational operations and effective service
      • Maintain knowledge of office policies and ensure compliance with them
      • Establish and maintain effective working relationships with co-workers, supervisors and the general public
      • Pursue personal development of skills and knowledge necessary for the effective performance of the role
      • Represent the company and values (“HSSness”) of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in the course of your work.​​​​​​​


      Experience/Knowledge/Skills Required:

      • Excellent customer service & telephone manner
      • IT Literate, able to utilise various systems (Experience with Microsoft Teams, Excel and Word in particular)
      • Excellent organisational and attention to detail skills
      • Experience of team leading duties
      • Experience dealing with a wide range of customers from blue chip organisations to partnerships and sole traders
      • Problem solving ability

      What do you get back? 

      We want to make your time at HSS as rewarding as possible! Here are just some of the benefits you have access to when you join: 

      • FREE Hire from our core range, with 50% off for friends and family
      • Claim cashback on health and wellbeing (that’s anything from a dental check to a massage!) 
      • Discount vouchers for your mobile phone, gym membership, family days out, restaurants and high street shopping
      • Long service rewards when you hit 5 years

      As well as plenty of other flexible benefits like learning and development programmes. 

      At HSS, we prioritise inclusivity and diversity. This is why we are committed to attracting, recruiting and supporting candidates and colleagues from a diverse range of backgrounds. This helps us to facilitate a rich mix of culture and experience across the entire Group, ensuring mental and physical wellbeing remain at the forefront of workforce.