Are you an experienced Call Centre Advisor or Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for!
We are continuing to experience an exciting period of company growth, so it’s a great time to join our 30+ strong team at our friendly Customer Service Centre in Walsall Wood, where you will play a key role in our commitment to “Deliver Service Excellence”.
This role will deliver optimum customer service through effective management of inbound and outbound calls to our regional customers.
You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs, whilst also maximising sales opportunities. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.
It will also be your role to manage the hire contract administration and ensure that this is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy but friendly team environment.
If you join us we’ll provide you with a comprehensive company induction and training programme and we’ll work with you to identify your personal development needs and career progression plan.