Customer Service Adviser

  • Vacancy Title
  • Customer Service Adviser
  • Company
  • Vp plc
  • Division
  • Torrent Trackside
  • Location
  • Tamworth
  • Closing Date
  • 07/12/2021
  • Job Description
  • Torrent Trackside has the widest range of specialist portable rail equipment in the UK, providing rail specific light plant, trackside lighting and skilled trackside personnel and operating national support 24 hours per day, 7 days per week and 365 days of the year.

    Our main markets are maintenance and renewal projects on the national rail network, London Underground and the Network Rail maintenance contract.

    We are now looking for a Customer Service Advisor / Hire Controller to join the team at Tamworth. Your responsibilities will include providing quotes and placing orders with our external customers. The role will also include liaising with our depot colleagues and account managers to ensure that all requests are dealt with efficiently and effectively.

    We are looking for someone who is able to offer excellent attention to detail, who is extremely customer and colleague focused. This is a busy and fast paced team, handling a high volume of customer requirements. It’s important that you can work independently but also play a big part in a team. You will need to be able to manage your workload in an accurate and timely manner, ensuring that our customer and company SLAs are maintained.

    Skills & experience required


    • You will be educated to a good level, and have excellent communication skills, especially over the telephone and through email
    • Previous experience of providing customer service is essential
    • IT skills are essential for the role, and knowledge of the hire industry would be beneficial, however full training will be provided.
    • Approachable and friendly, willing to learn and support your colleagues


    Vp is a long established group which has evolved over a 60 year trading history.

    Our businesses offer the rental and sale of specialist products and associated services to a diverse range of end markets, including construction, civil engineering, rail, water, oil and gas, outdoor events and housebuilding.

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