Customer Service Manager

  • Vacancy Title
  • Customer Service Manager
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 24/10/2021
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    An exciting opportunity has arisen for a Customer Services Team Manager to coach, motivate and develop your team to enable them to deliver an exceptional service to both internal and external customers.  You will influence behaviours and culture within the department ensuring professionalism and promoting teamwork at all times.  The role will involve employee appraisals, disciplinary issues and training for the team.

    What you’ll need:

    • Proven ability to lead, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
    • Demonstrable strong coaching and development skills of team members
    • Provide leadership and support to employees
    • Self-motivated and conscientious
    • Good organisational and communication skills
    • Proven customer service excellence with both internal and external customers
    • Capable of developing strong client relationships
    • Experience of Axapta, On-Guard and Microsoft Office Programmes
    • Ability to prioritise work load especially when working under pressure and to strict deadlines
    • Previous experience of working in the hire industry

    In return we offer a competitive salary with contributory pension scheme, 21 days annual leave entitlement (plus bank holidays) rising to 26 days after 12 months, discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.