Key Account Support Manager

  • Vacancy Title
  • Key Account Support Manager
  • Company
  • Sunbelt Rentals
  • Location
  • Manchester
  • Job Category / Type
  • Hire Desk Customer Service
  • Job Description
  • Are you an experienced Manager, looking for a new and exciting career move? Read on as we may have just the job you are looking for!

    We are continuing to experience an exciting period of company growth, so it’s a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”.
     
    In this role you will manage a team of hire controllers to ensure that optimum customer service is delivered to the Client in line with the Service Level Agreement (SLA) and in a way that maximises Sunbelt Rentals opportunity to increase revenue and business share. You will be responsible for :
    • Providing excellent customer service whilst managing customer expectations within the framework of the SLA.
    • Working in partnership with Sunbelt Rentals Service Centres to ensure that the Customer experiences an optimum and seamless service.
    • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes.
    • Operating remotely within the Customer environment.
    • Building effective customer relationships across all client sites.