Service Desk Agent

  • Vacancy Title
  • Service Desk Agent
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 29/09/2021
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    An opportunity has arisen to join our IT Service Desk team. This team provides a single point of contact for our Group for all IT issues to be resolved.

    What you’ll need:

    • Answering the phone in a professional manner
    • Log each and every call received with sufficient information
    • Taking ownership of the call to ensure a satisfactory outcome
    • Escalating calls when necessary
    • Communicating with internal teams and external support resources
    • Working to the needs of the Business to ensure successful support of IT Systems

    The ideal candidate will have experience of providing customer service and dealing professionally with individual's. An interest or experience in IT support would be an advantage.

    In return we offer a competitive salary with contributory pension scheme, 21 days annual leave entitlement (plus bank holidays) rising to 26 days after 12 months, discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.