Training Customer Service Advisor

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

  • Vacancy Title
  • Training Customer Service Advisor
  • Company
  • HSS Hire
  • Reference Number
  • 2864
  • Location
  • Think Park
  • Job Description
  • To provide information on the training courses we provide, to be the first point of contact and deal with the initial enquires. To provide customers with booking confirmation via email and phones whilst adhering to the HSS positive attitude.


    Job Responsibilities:

    • Represent the company and values (“HSSness”) of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in the course of your work.
    • Raise customers order as and when required.
    • Answer all calls presented to them to meet or exceed the departments high standard call rate.
    • Respond to all calls, emails and messages in a timely manner.
    • To offer help and support all Internal and external customers, Take time to ensure all customers` needs are met and strive to exceed customers` expectations levels through great service.
    • Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate.
    • Strive to ensure customer satisfaction, comply with office standards and safety and security procedures.
    • Seek guidance from your Team Leader and seek all opportunities for self development.
    • To carry out other duties when required.
    • To attend training courses when asked, to help you develop in your role.
    • Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.


    Experience/Knowledge/Skills Required:

    • Attention to detail
    • Able to work on your own and as part of a wider team
    • Good communication skills
    • Good organisation skills
    • Good time keeping skills
    • Be able to prioritise work load
    • Self-motivated to target driven work
    • Good knowledge of Microsoft Outlook
    • Managing Key accounts on a day to day basis
    • Good communication skills both internal and external lines of communication


    What do you get back? 

    We want to make your time at HSS as rewarding as possible! Here are just some of the benefits you have access to when you join: 

    • FREE Hire from our core range, with 50% off for friends and family
    • Claim cashback on health and wellbeing (that’s anything from a dental check to a massage!) 
    • Discount vouchers for your mobile phone, gym membership, family days out, restaurants and high street shopping
    • Long service rewards when you hit 5 years

    As well as plenty of other flexible benefits like learning and development programmes. 



    At HSS, we encourage inclusivity and diversity and this is why we are committed to attracting, recruiting and supporting candidates and colleagues from a diverse range of backgrounds. This helps us to facilitate a rich mix of culture and experience across the entire Group, ensuring mental and physical wellbeing remain at the forefront of work force.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.