Hire Desk Controller

  • Vacancy Title
  • Hire Desk Controller
  • Company
  • Sunbelt Rentals
  • Location
  • West Midlands
  • Job Category / Type
  • Hire Desk Customer Service
  • Job Description
  • Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for!
     
    We are continuing to experience an exciting period of company growth, so it’s a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”.
     
    In this role you will be working on a Live Balfour Beatty Compound from within the on site depot. You will ensure that optimum customer service is delivered to the Client in line with the Service Level Agreement (SLA) and in a way that maximises Sunbelt Rentals opportunity to increase revenue and business share. 

    You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs, whilst also maximising sales opportunities. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.

    It will also be your role to manage the hire contract administration and ensure that this is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy but friendly team environment.
     
    If you join us we’ll provide you with a comprehensive company induction and training programme and we’ll work with you to identify your personal development needs and career progression plan.