Customer Service Adviser

  • Vacancy Title
  • Customer Service Adviser
  • Company
  • Vp plc
  • Division
  • UK Forks
  • Location
  • Harrogate, North Yorkshire
  • Closing Date
  • 29/09/2021
  • Job Description
  • This is an excellent opportunity for you to join our talented and growing team where you will work to deliver our hire equipment in a timely and efficient manner to exceed our customer quality expectations.

    We are a fast paced company with exciting growth plans and skilled at delivering high levels of customer service to our leading partner organisations in the construction and housebuilding industries. We offer an excellent benefits package and future career prospects as the company and Vp plc continues to develop and grow.

    We currently have a job opportunity for a Customer Service Advisor/ Hire Controller with relevant experience to provide customer service and develop business by converting enquiries into hire business. With specific responsibility for one of our depots you will be required to develop strong relationships with our customers and our internal colleagues.

    Your main responsibilities will include quoting prices, taking orders and processing them through to completion, with the aim of increasing our customer base by working directly with customers and supporting the nationwide sales team. You will liaise with the hire desk team and support our depot network and transport team to ensure that we exceed customer expectations and agreed service levels.

    This is an excellent opportunity to join a fast growing company and work with some of the key players in the construction and house building industries. We offer an excellent benefits package and further progression prospects as the company expands.

    Skills & experience required:


    • Knowledge of equipment desirable not essential
    • Experience of logistics/planning desirable

    I.T Skills:


    • Require keyboard skills and some basic systems knowledge
    • Telephone skills are essential


    UK Forks are part of Vp plc and is the industry's leading specialist rental provider of telescopic handlers, rotational telehandlers and heavy lift machines including a wide range of attachments. Our comprehensive range of products is unique in the industry and covers every conceivable application, ranging from 4 to 20 metres and rotational telehandlers up to 35 metres.