Technical Support Advisor

  • Vacancy Title
  • Technical Support Advisor
  • Company
  • Sunbelt Rentals
  • Location
  • West Midlands
  • Job Category / Type
  • Operations & Service Centres
  • Job Description
  • Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquires and resolving issues? If so, this could be the role for you. We’re looking for experienced Technical/Customer Service professionals to join our newly formed Technical Operations Centre and help us to deliver our customer promise - to delight every customer, every time.

    Sunbelt Rentals is a FTSE 100 company and the UK\'s leading supplier of plant, tools and specialist equipment hire for the construction, events & infrastructure markets. As a business we are going from strength to strength. During the pandemic we’ve remained open to supply our equipment and services to keep the UK going, from the NHS to broadband suppliers, construction sites to utilities and much more.  We’ve also been looking after our people, introducing exciting new reward and benefit initiatives to support our colleagues and ensure our people feel truly valued.

    In the role of Technical Support Advisor you\'ll be responsible for delivering a best-in-class service to our Power Generation and Accommodation customers, using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures, for example re-setting and re-starting a generator or basic fault diagnosis within an accommodation unit.   

    Your days will be spent communicating with customers on the telephone and via email, taking ownership of the enquiry and building good customer relationships. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service and repair standards. 

    This would be a fantastic opportunity for individuals from a technical support service desk/call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

    During your first week you’ll complete our bespoke training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development to support your longer-term Sunbelt career aspirations.

    The Technical Operations Centre operates 24/7 and you’ll work an average of 42 hours per week, working on a 4-week shift pattern times to be confirmed by the line manager.