Customer Support Coordinator

  • Vacancy Title
  • Customer Support Coordinator
  • Location
  • Rotherham, South Yorkshire, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 21/06/2021
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    We have an exciting opportunity for a Customer Support Coordinator to be based onsite with our customer responsible for coordinating the entire ordering process from cradle to grave, including debt resolution, when required, managing all aspects of their needs and expectations. You will be liaising regularly with the wider Speedy depot network, at various hierarchical levels within the business, so clear communication skills are a must both verbally and electronically. You will also be expected to manage back to back orders with our supply chain through our Partnered Services division ensuring minimal delays in fulfilling the needs of the customer with readily available equipment.  Relationship building is the key both internally and more so externally and you will be liaising with every part of the business to ensure the needs of the customer are met. Whilst in role, will need you to demonstrate the competence to work alone, within the clients premises, so adaptability and communication are key.

    What you’ll need:

    • Excellent organisational skills
    • Commercial acumen around revenue growth and profit and loss
    • Strong communication skills both verbally and written
    • Adaptability
    • Commitment  to learn and develop
    • A desire to learn and expand product knowledge
    • And have the personality and drive to sell our products
    • Capability to work in fast paced environment
    • Computer skills/knowledge of excel/word are a must, all other training on systems will be given
    • Customer focused attitude, with the ability to have robust conversations when required
    • Knowledge of the plant hire or similar industry is preferred
    • Previous experience working within the hire industry or similar sales or operational role

    In return we offer a competitive salary with contributory pension scheme, 21 days annual leave entitlement (plus bank holidays) rising to 26 days after 12 months, discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.