Hire Controller

  • Vacancy Title
  • Hire Controller
  • Company
  • Boels Rental
  • Job Description
  • About the job

    Your role will involve the processing of customer enquiries by telephone, email and face-to-face, ensuring that they are dealt with promptly and effectively. If this sounds like fun, then this Hire Controller vacancy at our Hire Direct office in Manchester could be right for you!

     

    Boels Pit Stop

    As a Hire Controller at our Manchester Hire Direct office your working hours will be Monday to Friday, 0730hrs to 1700hrs and you will be responsible for liaising with sales team and other functions to ensure prompt, efficient and reliable service delivery for our customers.

    At the front of house, you will be accepting customer equipment orders over the telephone and working with our depots to ensure that customers’ orders are fulfilled promptly and effectively. Your problem solving skills will be invaluable when it comes to meeting our customers’ needs and communicating with external re-hire partners to source additional equipment.

    As an efficient Hire Controller, you will be maintaining regular contact with your customers to check if they have any new requirements and you will be adept at maximising all hire and up-selling opportunities with every call that you undertake.

    At the back of house, you will be kept occupied with placing orders on the Boels Rental IT systems for re-hire equipment for customers who are being looked after by the Hire Direct team in Manchester.

    Finally, you’ll be arranging for the collection and return of items at the end of the hire period and ensuring that our customers have received the best experience possible.

     

    The Orange Family

    With over 7,000 colleagues, 750 branches in 17 countries, the Boels family business is one of Europe's leaders in machine and tool hire. Together we form one big orange family! The team in which you will be working, in Manchester consists of various different functions. Everyone has their own special qualities so that we can provide our clients with the best possible service. In general, the 'work hard, play hard' mentality applies within our team, whereby we help each other when necessary.

     

    The Orange Team & You

    The orange team in Manchester to which you can belong consists of five enthusiastic colleagues. You will work collaboratively to ensure that your customers receive their orders at the right time and to the right location. This depot is conveniently located in the heart of the city and is just a ½ mile walk from Manchester Piccadilly Station.

    ‘Good geographical knowledge of the UK!’ ‘A top understanding of the plant/tool hire or construction/civils industries!’: It's you, so you fit into our orange team. To also become the best at Boels as a Hire Controller, you have to:

    • Offer at least 2 years of experience within the plant hire or construction industry. Ideally on a busy hire desk or a similar environment.
    • Be organised and able to forward plan and problem solve.
    • Be experienced in using hire inputting computer systems.
    • Have excellent customer service skills and tactful communication, coupled with a friendly and courteous telephone manner.

     

    You Get A Lot Of Boels

    If you come to work with Boels Rental in Manchester as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:

    • A salary that suits you and the job.
    • 33 leave days per year including official bank holidays.
    • Enhanced Maternity & Paternity Pay.
    • Boels Rental invests in your development to keep your knowledge and skills up-to-date.
    • Extras such as the cycle to work scheme.

     

    Boelseye

    Is the job of Hire Controller in Manchester a bullseye? Click on the apply button now. Do you still have some questions? I am happy to answer via 'phone/SMS/WhatsApp on 0031 639 111 121. Will I hear from you soon?