Head of Customer Experience

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  • Vacancy Title
  • Head of Customer Experience
  • Location
  • Haydock, United Kingdom
  • Company
  • Speedy Services
  • Closing Date
  • 14/06/2021
  • Job Description
  • Summary

    Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

    The Head of Customer Experience will lead all our customer retention activities alongside customer insight across The Speedy Group, this is an integral role in the business. This person will be expected to quickly get to grips with current activity and capability to drive activities in order to make a step change in our customer insight and data in order to generate significant levels of revenue and profit. The main purpose of this role is to create a differentiated, exceptional, highly regarded customer experience that will attract new and retain existing customers.

    Reporting directly to the Marketing Director the Head of Customer Experience will also have several operational stakeholders they will need to influence and partner with in order to drive exceptional customer service.

    This role is suited to a customer driven, curious but pragmatic self-starting individual who will relish the opportunity to make a significant impact on a fast-growing, innovative business.

    What you’ll need:

    • Degree level
    • Experience of leading CX transformation programmes – B2B and B2C
    • High levels of drive and resilience
    • Excellent team player / leader
    • A confident communicator
    • Good attention to detail and ability to deliver accurately at pace
    • Self-motivated and driven for continuous improvement
    • A strong network builder

    In return we offer a competitive salary with contributory pension scheme, 21 days annual leave entitlement (plus bank holidays) rising to 26 days after 12 months, discretionary bonus scheme and life assurance. In addition you will be able to take advantage of our fantastic Salary Extras benefits scheme, offering cycle to work and various other discounts on a wide range of goods and services.

    Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.